Naper Auto Works
I tried this place because I saw it advertised in the church bulletin. Extremely disappointed I had a 9 AM appointment and got them my car at 8:30 I told them I found them through my church. What was going on with my car and they told me they would call me back in an hour with diagnostics. I had to call twice in order to get the status of my vehicle and received attitude when I called the second time they called me back at around 1 PM to let me know what they are diagnosed and they started with a $550 charge for a new battery install installed on top of 195 for the diagnostics they then told me they could not tell what was going on with my brakes and would need to charge me in the area of $400 to diagnose this and once diagnosed they would remove the normal $85 charge but not the $450 charge which they would have to charge me because my bolts were swollen. None of this made any sense and I had already been rubbed the wrong way by being ignored for hours. I paid $195 happily to get my car back from them after them having it all day and doing nothing. I hope this helps people going forward
John, thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. I personally attempted to contact you to discuss your concerns, as we take customer feedback seriously. During your visit, our technician performed diagnostic testing, including a road test, computer system scan, battery testing, and more. We found multiple fault codes stored across several vehicle control modules, along with a severely weakened battery. Based on these findings, we recommended replacing the battery as the first step, since low battery voltage can contribute to multiple electrical issues and prevent certain vehicle systems from being accurately tested. We also explained that the battery may not be responsible for all the concerns. During our brake inspection, we also identified significant brake pulsation and found that your wheel lug nuts were swollen, meaning the outer metal casing had expanded due to corrosion buildup underneath. The primary concern was that the swollen lug nuts could not be safely reinstalled once removed, preventing us from proceeding with a complete brake inspection using the existing lug nuts. We provided an estimate for the additional work needed and did not proceed without your approval. We understand your frustration regarding the time your vehicle was here and the communication throughout the day. We recognize that keeping customers informed is just as important as the work we perform, and this is an area where we are always looking to improve. Naper Auto Works has proudly served the Naperville community since 1977, and our reputation is extremely important to us. We would still welcome the opportunity to speak with you, address any remaining concerns, and learn how we can provide a better experience moving forward. Thank you, Naper Auto Works
- Naper Auto Works