Naperville Auto Repair

Our first impression of Naper Auto Works was that we weren't greeted with any enthusiasm or friendliness. You have a neighborhood type shop. Try to be a little engaging with a customer and show some personality. Hopefully it would be a good one. It's the first step to customer loyalty. Thank you for letting me comment.

Friendly and honest!

Wrong number....This is not Richard

This shop is the best! Quality work at a reasonable price. Very professional and will always tell you if something is needed. Love these guys and appreciate their honesty. I've been taking my car to them as long as I have lived in Naperville. I wouldn't take it anywhere else!

Always enjoy working with the guys at NAW. They are great with my repairs and letting me know what else needs to be done and when. This time I brought in a used car purchase to make sure everything looked good. Took great care of me.

Naper Auto Works goes above and beyond what is required to do a great repair. Their honesty and customer service secure the business of my husband and I.

Took my 2005 Dodge Ram 1500 in because it wouldn't shift out of 4x4. Floor shifter was not making contact. I was pretty sure it was the grommet or the rod was the problem. Issue was well beyond my capacity in terms of time and experience to fix.My time frame was not rigorous, but they did call me according to the time frame.While they had it, they also discovered the check engine light was on (which I knew going into it). I had already researched the codes, so I had an idea that it was an 02 sensor.When it came back the total charge was about $500. Aprprox $150 to fix the transmission and $350 to fix the 02 sensors.I thought the price was in a align for the work they done. Also, the shop was clean and they guys working the front desk where very professional. I'd feel comfortable sending my wife in there with an issue if I was not able to attend with her.

Always fair and professional.

Excellent choice for high quality auto repairs from an independent shop. The shop is clean and organized which is always a good sign. The employees are experienced professionals. They don't push unnecessary repairs. They use good quality parts. The facility is within walking distance of the Naperville train station which is handy for Chicago commuters.

The guys at this shop were very professional. I told them what I thought was wrong with my car over the phone and asked for an estimate. They found out upon inspecting the car it wasn't as bad and fixed only what was needed. They could have taken the higher quote and repairs and didn't. It's nice to know there still are honest mechanics out there.