Naperville Auto Repair

Naper Auto Works Did a used car pre-purchase inspection for me. It was a good thing I brought the car in. They found a few things that showed the previous owner did not keep the car up the way he claimed.

I purchased a new set of tires at Naper Auto. The service was fast and the people were very friendly. They even gave me a ride to my office after I dropped my car off.

I took my truck there for a couple of routine things including a radiator flush and fill and replacement of all belts. I had a similar experience to what someone else mentioned where I mysteriously had a brake problem right after I had it in and declined brake work they tried to push on me. My repair went up $75 with a thin explanation of a "coolant leak somewhere behind my alternator", as well. Ultimately, I wound up with a belt squeaking again within a week and when I looked in there it appeared as only one of the three I can see was new. The others looked old, cracked, and dried out. Also, the next time I had my oil changed at another garage they showed me a PH dip strip test on my coolant indicating that it needed to be replaced. That suggests that they also did not actually perform the work on my coolant system they charged me for as this occurred not more than 8 weeks after my taking the vehicle to Naper Auto Works. The guy who helped me was really accommodating and helpful, but evidently that is just window dressing. I feel that I was blatantly ripped off by these guys and I'll never ever return, nor recommend anyone go there. Steer clear, save your money, and avoid what seemed to me to be an act of sabotage on my braking system to create future revenue. Its either that or they damaged it when they did the unsolicited inspection trying to find other repairs to add on and weren't men enough to admit it and repair it for free. I did not have the follow up work done by Naper Auto Works, for obvious reasons. Note that I'm the second person to write a review that mentioned having a completely new problem shortly after a visit there. Could just be a coincidence, but based on my experience I wouldn't put it past them. My truck is a low-mileage, garage-kept, driven-softly kind of vehicle of which I am the original owner and there wasn't a thing wrong with my brakes until a few days after I went to that shop and declined brake repairs they recommended.

I've been taking my cars to Naper Auto for years. I trust them to find and fix any mechanical problem. I also trust that they would never "make up" a problem.

Naper Auto Works always does an excellent job. They are honest and informative about the work that needs to be done. They keep you posted as the work is progressing. I would highly recommend them to anyone.

Wonderful service and easy to do business with. Would highly recommend.

A pleasure doing business with you. I was called with an explanation of what was needed, why it was needed and the cost. I OK'd the work and it was performed quickly and well.

Great service ,job well done. I appreciate the personal attention. Sincerely, Jeff Naumann

Always a great experience with Naper Auto Works. Since abandoning my life-long relationship with Firestone (even through their tire debacle in the 1990's), in the recent years, Firestone has provided such poor, incompetent and incomplete service (while still charging me full price), I moved to Naper Auto Works. I have been tremendously satisfied ever since. They service my 2 vehicles as though the vehicles are their own... I have NOTHING bad to say, and I have the highest of accolades for Naper Auto Works. (and no, I wasn't paid to say this, no discounts... just the truth from an ex-loyal-Firestone customer)

Very professional, efficient & prompt service.