Naper Auto Works
If I could give ZERO starts I would. So you think an auto shop would let you know any charges BEFORE they look at the vehicle, correct? Anyway, we called them up and asked if they could take a look at our vehicle and we might need to have it towed because it was dead. (where the car was was only 2.5 miles from the shop ) My fiancé knew it was most likely the alternator which he told them. They agreed to tow it back to their shop and take a look. You would think any reputable/professional shop would say “ hey we can definitely do that for you but just so you know it’ll cost $XX amount” but they did not. They then told us it was going to be $170 for the tow and to diagnose it after we told them we did not want to proceed because they wanted $300 for a battery that we could get for way cheaper and we had just replaced it two years ago, they also wanted about $900 for an alternator plus labor so all in all wanted over $1200 for battery, alternator and labor. We had to leave the vehicle there for a few days and the owner or whoever texted my fiancé after we told him we would try to get it towed asap that if we didn’t pick it up he would have to charge us lot rent… like seriously it’s a joke. I saw on another review that you have that customer a full diagnostic report but we didn’t get that, if I'm paying $170 we should have gotten a nice detailed diagnostic report like the other customers, or do you treat all customers differently? . If they would have told us it would cost $100 to tow it 2.5 miles we would have just paid for the tow home instead and $56 for something we already told you was most likely wrong with it. It’s all ridiculous and honestly very unprofessional. Seems to me like they just try to charge people us the a** and when they say no thanks they charge them all these other “fees”. I definitely won’t ever recommend this place. You won’t find my name in your records because the account wasn’t under my name it was under my fiancés and he was way too nice so that’s why I left the review.
Hi Paulina, I could not find your name in our system. Can you please call me at 630-420-2886 or email me at [email protected] so I can look into this. Maybe you have the wrong repair shop? - Update: Can you tell me what name it is under or please contact me so I can look into this? The details in your review do not match up to a car we worked on.
- Naper Auto Works