Naperville Auto Repair

Staff is very helpful and they do good work!

Knowledgable techs who always get the job done right and are quick to do it. Would absolutely recommend.

In all of my experiences with Naper Auto Works, they are very honest and knowledgeable. The last time, they saved me several thousands when I brought my car for a 2nd opinion of an issue. Very helpful, trustworthy and friendly. I will continue to bring my vehicle here and absolutely recommend them.

Brought my wife's SUV in thinking I needed a total brake job because some squealing when backing out in the morning. Robert gave me a quote previously which seemed reasonable in today's environment so I said do the brakes when I bring it in. Tom called me to inform me the brakes were good yet and still had fair amount of life on them. Wow ! I was so impressed with the HONESTY. Easily could have done the work and charged me. I have worked with Naper Auto for years and this experience confirms why. Great family business with a personal touch. Refreshing to say the least.

Another shop had just done a dangerously bad brake job - forgetting to reattach a whole caliper assembly, which caused the brakes to fail completely while my pregnant wife was driving. We limped into Naper Auto Works and they fixed everything, but more importantly they worked directly with the other shop to get paid and didn't charge us anything. We've continued to go back and they have always been up-front, honest and communicative, and I've never had any concerns with the quality of their work. Glad we found them!

Robert at Naper Auto Works was amazing. He kept me posted every step of the way and was able to get my car in and out the shop asap. Very honest and reliable shop. I definitely recommend them.

If I could give ZERO starts I would. So you think an auto shop would let you know any charges BEFORE they look at the vehicle, correct? Anyway, we called them up and asked if they could take a look at our vehicle and we might need to have it towed because it was dead. (where the car was was only 2.5 miles from the shop ) My fiancé knew it was most likely the alternator which he told them. They agreed to tow it back to their shop and take a look. You would think any reputable/professional shop would say “ hey we can definitely do that for you but just so you know it’ll cost $XX amount” but they did not. They then told us it was going to be $170 for the tow and to diagnose it after we told them we did not want to proceed because they wanted $300 for a battery that we could get for way cheaper and we had just replaced it two years ago, they also wanted about $900 for an alternator plus labor so all in all wanted over $1200 for battery, alternator and labor. We had to leave the vehicle there for a few days and the owner or whoever texted my fiancé after we told him we would try to get it towed asap that if we didn’t pick it up he would have to charge us lot rent… like seriously it’s a joke. I saw on another review that you have that customer a full diagnostic report but we didn’t get that, if I'm paying $170 we should have gotten a nice detailed diagnostic report like the other customers, or do you treat all customers differently? . If they would have told us it would cost $100 to tow it 2.5 miles we would have just paid for the tow home instead and $56 for something we already told you was most likely wrong with it. It’s all ridiculous and honestly very unprofessional. Seems to me like they just try to charge people us the a** and when they say no thanks they charge them all these other “fees”. I definitely won’t ever recommend this place. You won’t find my name in your records because the account wasn’t under my name it was under my fiancés and he was way too nice so that’s why I left the review.

Excellent auto repair shop. Great communication on all levels. Very fair with pricing. I don’t feel like they are trying to sell you repairs that you don’t need. I highly recommend these guys. They are great!

They are so honest. Loyal customer here.