Naper Auto Works
Amending an earlier review due to more recent work. Some of my car's electrical systems just wouldn't work for the emissions test even though I drove around for over a month. They were able to get the systems on and certification for me to get my license plate sticker. They also noticed issues with my rear brakes and worked on them while they already had the car and even threw in minor front break work for free. I mentioned on the day they would be done that I would be having my eyes dilated that afternoon so I would need my car done early. It was ready before noon. My car has a more cushioned ride than it has had in a while. I took my car in as my gearshift was sticking. They found a mouse nest in the gearbox but just dumped it on the floor of a car. They also tried to charge more than $30 for a replacement taillight that didn't work. They're ok, but double check everything
We have reached out to this customer to offer a full interior cleaning since we forgot to fully remove the nest. We also have already re-funded the 36$ for the faulty light bulb. This was not the quality service we promise and are willing to do what it takes to make it right.
- Naper Auto Works