(1438 ) Reviews

Naperville Auto Repair

(630) 352-0609
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1
Naper Auto Works

This auto shop is unbelievable! We took our car there for a broken serpentine belt and and idler pulley and they quoted us $1250 which was absolutely ridiculous. We took the car to a different shop and they fixed it in under 2 hours for $600. We’re downtown Naperville residents and it’s very unfortunate that this local neighborhood shop is a complete rip off that takes advantage of people. We will never take our cars there or recommend them to anyone! Absolutely Despicable!

Hi Monica, can you please contact me so I can address this situation more in depth. ([email protected] or 630-420-2886) - Our diagnosis was: The serpentine belt is broken. Tensioner pulley is loose. One ribbed idler pulley is loose. Smooth idler pulley is locked up. We recommend replacing the belt, tensioner assembly and all 3 idler pulleys. We understand price is a huge factor when repairing a vehicle but we would be doing a disservice to you if we did not let you know about the other pulleys that are loose. One locked up so who knows how close the other ones are to doing the same. We are always happy to discus other options if doing the full repair is not possible or wanted.

- Naper Auto Works
5
Naper Auto Works

Have used Naper Auto Works several times. They do great work at reasonable prices. Would highly recommend these guys to anyone looking for an auto mechanic. You won't be disappointed.

Thank you for trusting your Acura MDX with us! Great seeing you again.

- Naper Auto Works
2
Naper Auto Works

I don’t normally write reviews, but after my experience at naper-auto works I needed to. Keep in mind, I have not repaired my car there, so I don’t know how professional they are in that aspect. I was talking to the guy behind the desk and he seemed to have an attitude problem, he insulted me to my face and I later learned he was rude to my friend as well. So based on that I will never be stepping foot there again.

Hello Max, we welcome all feedback good or bad so we can always be improving. Can you please email me at [email protected] so I can hear your full side of the story. After interviewing several staff members no one can recall any sort of insult. As you can see our other reviews say quite the opposite. As far as a attitude problem I understand there was some frustration since we could not give you a estimate on your truck without knowing what part it needs. I apologize that it came across as rude, that was not our intention and I do not take that lightly.

- Naper Auto Works
5
Naper Auto Works

Always good , reliable, trustworthy service. Thanks Les

Thank you for trusting you BMW with us!

- Naper Auto Works
5
Naper Auto Works

Naper Auto Works always delivers top notch service! I drop my car knowing I can trust that the work that needs to be done will be completed by the BEST mechanics and the work is always explained prior to completion. I highly recommend Naper Auto Works, ask for Dan or Trevor.

Thanks Joan!, see you next oil change.

- Naper Auto Works
5
Naper Auto Works

The guys did a great job, they encountered some challenging issues but kept me informed along the way. It was a large job, but they stayed within their original quote. I will bring my cars to them again.

Thank you Scott!

- Naper Auto Works
5
Naper Auto Works

My long time mechanic retired 5 years ago and he recommend Naper Auto Works. And I have been happy with them ever since, they are professional, timely, and they tell you what needs fixing now and what can wait. Would recommend them to friends and family.

We appreciate it Jim, great seeing you!

- Naper Auto Works
5
Naper Auto Works

Great service and always accommodating.

Always happy to help, thanks Kerry!

- Naper Auto Works
5
Naper Auto Works

Great service! Trustworthy!

Thanks Christy, we appreciate the feedback.

- Naper Auto Works
5
Naper Auto Works

Honest, fair and professional!

Thank you Heather!

- Naper Auto Works
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