Naperville Auto Repair

I don't write a lot of online reviews, but Bill and the whole crew were so helpful in a difficult situation that the least I can do is leave a glowing review :-) I had taken my car to another shop for a brake job, and the next day while my wife was driving, the brakes failed completely. The pedal went to the floor, and she came very close to a serious accident. Taking the car to Naper Auto Works, they immediately diagnosed the problem (though that wasn't the hard part - the caliper wasn't attached to the bracket at all, and there was brake fluid everywhere!) and gave me a thorough rundown of everything they would do to fix the immediate issue, and make sure the car was safe overall. The thing that impressed me most, though, was how helpful they were in dealing with what could have been a sticky situation with the other mechanic. Bill actually called him directly and arranged to get paid for the work he did out of what I had already paid the other guy, so the only out-of-pocket cost for me was a small fix for an unrelated issue that I was more than happy to pay for. He was certainly under no obligation to do that, but he was committed to making this difficult situation as painless as possible for me and my wife, and he went above and beyond to do it. Anyway, in case you can't tell, I've found my new shop for the foreseeable future - thank you Naper Auto Works!

Service was quality and got my car back in two days. Had to have brakes & brake pads fixed. Overall service was good and staff was very informative. Opted for a full service review so any current issues with the car that are outstanding have been noted by their team and I can return the car at any point to have it serviced. I would go there again for major repairs, pricing was on and they have a driver on site to drop you off if you don't have a ride.

Service is great and honest. Refreshing people to deal with.

Great service. Smoke from under the hood. The found it was the front brakes dragging. Full explanation and repairs were quickly done. I trust them for my car repairs.

Naper auto came thru like aces, I trust these guys.

They took care of my car really fast and were able to get everything squared away with fuses and an oil change. You guys are the best!

Our family has had our vehicles serviced by Naper Auto Works for more than 25 years. I am extremely particular about the maintenance and performance of our cars. I am always confident that their service assures safe and reliable transportation for myself and my family. Their response to our requests, including some very urgent needs, has always been both timely and effective. Their service analysis is consistently appropriate and cost-effective. I highly recommend Naper Auto Works to anyone for their automotive service needs.

We have taken our cars to Naper Auto Works for 20+ years. They are trustworthy, dependable and go the extra mile to get the job done. We would recommend them without hesitation!

Always very professional and priced fair!!

Naper Auto works takes great care of both of my cars no matter what the problem! They are friendly and honest and always have the solution at a reasonable price. Highly recommend Naper Auto Works!! Thank you for always providing honest and reliable service!!