(1426 ) Reviews

Naperville Auto Repair

(630) 352-0609
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5
Naper Auto Works

I was a walk-in customer with a question about a repair that was recommended by the local dealership of my car’s brand. The repair seemed something was necessary (something that needs to be replaced eventually). I just wanted a second opinion and possibly a lower cost. I got the issue disagnosed right on the spot (the replacement was necessary). After checking the availability of the parts, I was able to leave the car there, have them drive me home. By the late afternoon the car was repaired, and it cost 25% less than what the dealer quoted me. I know I’ll be coming back here again.

5
Naper Auto Works

Great service and the tech that help me was great!

5
Naper Auto Works

The customer service here was spectacular!!! My van was a little bit of a challenge since it had multiple issues; they were very detailed in their inspection, and they took their time to not only explained the issues my van had but what that meant to me as a driver, and what they did to repair it. I felt very well taken care of and that not only was I listened to as a concerned customer, but they really went that extra mile to make sure my vehicle was safe and secure for me and my children.

5
Naper Auto Works

This was my second visit to Naper Auto Works. I took my vehicle in for an oil change and brake check. I appreciate the honesty. Thanks!

5
Naper Auto Works

Great service!

5
Naper Auto Works

The ownership at naper auto was very pleasant and caring about an issue I was having with my service. Jim really went out of his way to make things right and do what he could as far as a resolution plan. I am very pleased with Naper Autos ownership.

Armando, I’m sorry to hear that your experience with our shop was unsatisfactory. As I review the concerns and talk with our technician and service advisor it appears that we did not do our job of effectively communication with you throughout the process and if that is the case we take full responsibility. The diagnosis of the problem found an electronic solenoid that controls a mechanical change internally needed for correct engine performance. I believe we did correctly identify the faulty part correctly and tried to convey that there was a possibility of further problems due to the high mileage on the engine. As for the estimate we tried to provide complete estimate pending disassembly. The cost could vary depending on the findings during the repair process which could account for the difference in the cost of the final repair. Again this responsibility lies on us if that was not clear. I will reach out to you directly to discuss the situation and hopefully come to a satisfactory conclusion. Thank you for bringing this concern to our attention

- Naper Auto Works
5
Naper Auto Works

Best service and kind people at your company. Happy to have you for auto service. Regards, Betty

5
Naper Auto Works

We appreciate your honesty and efficiency in your work. Thanks for the work.

5
Naper Auto Works

Naper Auto did a great job of getting my truck up and running.

5
Naper Auto Works

Always treated by a professional staff that knows what they’re doing.

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